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Returns

We want your shopping experience at LuLu*s to be top notch! We hope you love each item you receive; if not, we're here to help. Check out our simple returns below. If you have any questions, please call us toll free at 1-866-918-5858.

FREE RETURN SHIPPING

Never pay for return shipping! Postmark your item using our return label within 10 days after receiving your order. Lulus.com will cover the return shipping costs, and you will be refunded in full for the cost of your item.

Didn't get it postmarked within 10 days? That's ok! We accept returns postmarked within 30 days from when your order was shipped. Feel free to return your items using our return label or any other insured shipping carrier. If you choose to use our label, the label cost of $7 will be deducted from your merchandise refund.

If you have any questions or concerns about Free Return Shipping, please contact our Customer Service department at 1-866-918-5858.

Return Information

  • We accept returns postmarked within 30 days from the date your order was shipped.
  • Refunds issued back to the original method of payment or in online credit. Refunds cannot be returned to alternate cards or different forms of payment. 
  • Returns must be received unworn, unwashed, and in new condition. If the item arrives with tags on it must be returned with the original tags.  
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for return. The shoes will be shipped back to you and are subject to additional shipping costs.
  • Cosmetics, Gift Cards, Intimates, Bodysuits, Tights, Socks, and Final Sale items may not be returned or exchanged.
  • Jewelry, Sunglasses, and ID Cases are returnable in new condition but not exchangeable.
  • Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
  • Original shipping is non-refundable.

Refunds are processed within 10-14 business days of receiving your return. We'll send you an email confirmation when your refund has been issued.

Domestic Returns

How Do I Make a Return?
To return your item(s), follow the steps below:

  1. .
  2. Click on My Account at the top of the page. Then select My Orders from the drop down bar. 
  3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
  4. Print out the provided UPS or USPS label and tape it to the outside of your LuLu*s return.**
  5. Mail it off; we'll do the rest!

**When returning items with our UPS or USPS label, a $7 shipping cost will be deducted from your refund credit. If your return is postmarked within 10 days from the day after you receive your order, return shipping will be free.

You can also return items via an insured mail service of your choice to:

Lulus.com Returns
195 Humboldt Ave
Chico, CA 95928
USA

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

  • Overnight and 2nd Day Air: $18 return cost
  • 3 Day Shipping and Ground Shipping: $7 return cost

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose.

If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs as well as a 15% restocking fee.

Alaskan and Hawaiian Returns 

  1.  and click on My LuLu*s at the top of the page.
  2. Scroll down to  and locate the order which contains the items(s) you wish to return. Follow the prompts to initiate your return.
  3. Return the item(s) using an insured postal carrier.
  4. When your return is received and processed, we'll email you a refund notification.

You are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

Canadian Returns

  1.  and click on My LuLu*s at the top of the page.
  2. Scroll down to  and locate the order which contains the items(s) you wish to return. Follow the prompts to initiate your return.
  3. Return the item(s) using an insured postal carrier.
  4. When your return is received and processed, we'll email you a refund notification.

You are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

International Returns

  1.  and click on My LuLu*s at the top of the page.
  2. Scroll down to  and locate the order which contains the items(s) you wish to return. Follow the prompts to initiate your return.
  3. Return the item(s) using an insured postal carrier.
  4. When your return is received and processed, we'll email you a refund notification.

You are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

How do I return my purchase?
To return your item(s), follow the steps below:

  1. Sign In to your account. Guests can click here to initiate their return and print the UPS Return label.
  2. Click on My Account at the top of the page. Then select My Orders from the drop down bar. 
  3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
  4. Print out the provided UPS Return Label and tape it to the outside of your LuLu*s return.*
  5. Mail it off; we'll do the rest!

*When returning items with our UPS or USPS Return Label, a $7 shipping cost will be deducted from your refund credit unless returned within 10 days after receiving your package.

You can also return items via an insured mail service of your choice to:

Lulus.com Returns
195 Humboldt Ave
Chico, CA 95928
USA

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for packages lost or damaged in transit.

How long do I have to make a return?
Returns are accepted within 30 days of your order shipment date.

How do I print a Return Label?
Once you initiate your online return, you will be prompted to print a UPS or USPS Return Label. You can also print a Return Label by logging into your . From there, click on the section and click on your return order. Once on your order page, scroll down and click the Show Return History button. It will then display the details of your return and provide a link to Print Return Label button.

Our preprinted return labels are only for use in the United States. International returns are responsible for return shipping.  We recommend shipping with insurance and keeping your shipping receipts until your return is processed.  If LuLu*s return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.

How do I print a Return Form?
Once you initiate your online return you will be prompted to print a Return Form. You can also print a Return Form by logging into your . From there, click on the section and click on your return order. Once on your order page, scroll down and click the Show Return History button. It will then display the details of your return and provide a link to print your return form. We recommend you print this form and include it with your return.

Where do I send my return?
Please initiate the online return process. Once completed, you will be provided with a UPS or USPS Return Label with our mailing address. You can also send your return through an insured traceable carrier to the same address.

Do I have to pay the return shipping?
We offer Free Return Shipping if you use our Return Label within 10 days after receiving your order. The item will need to be mailed on or prior to the 10th day after receiving your package. After the 10th day, you may use our Return Label at a cost of $7.00, which will be deducted from your merchandise refund. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.

International returns are responsible for return shipping.  We recommend shipping with insurance and keeping your shipping receipts until your return is processed.  If Lulu's return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.

Please note: When combining multiple orders as one return, the cost of the return label will be determined by the item with the oldest ship date.

How long does it take to get a refund?
Including transit time, most returns are processed within 10-14 business days. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!

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