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Privacy Policy

FAQ

Why do you need my email address?
In order to keep you informed about our latest products, specials, and other news, we ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information.

How can I know my transactions are private and secure?
You will see an icon on our page that says "VeriSign Secured." VeriSign uses SSL technology, the industry-ground authentication and encryption technology, to ensure your transactions are protected. VeriSign is known to be the most trusted solution for online security, so knowing that our site is protected with this service will let you browse, buy, and sign in with confidence!

We also use McAfee Secure, software that assures additional safety. The McAfee SECURE™ icon only appears when a website has passed the intensive, daily security scan. McAfee tests for possible personal information access, links to dangerous sites, phishing, and other online dangers.
With both these icons providing proof of extensive security, you can browse and shop to your heart's content!

Why can't I place an order over email?
Email is not encrypted and is therefore NOT a secure means of transmitting credit card information. Lulus will NEVER request sensitive information over e-mail.

I see several icons on the site. Why are they there and what do they mean?

McAfee Secure
We use McAfee Secure, software that assures security and protection from identity theft, viruses, spyware, and other online threats. The McAfee SECURE™ trustmark only appears when a website has passed the intensive, daily security scan. McAfee tests for possible personal information access, links to dangerous sites, phishing, and other online dangers.

Veri Sign Secured
VeriSign uses SSL technology, the industry-ground authentication and encryption technology, to ensure your transactions are protected. VeriSign is known to be the most trusted solution for online security, so knowing that our site is protected with this service will let you browse, buy, and sign in with confidence!

Stella Service
STELLAService is an independent company that rates the customer service performance of online businesses, stress testing more than 300 different elements of the online customer experience. Their seal is the only one on the Web that objectively and credibly communicates to shoppers that a business is truly dedicated to providing great customer service. LuLu*s received a mark of "Excellent" customer service, so you can rest assured that all your questions and concerns will be addressed in a friendly, professional, and timely manner.

Privacy & Security
In order to keep you informed about our latest products, specials, and other news, we ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number and other personal data will be treated with the highest grounds of security and confidentiality, and we will not share your personal information with any third party without your consent.

Secure Shopping
Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please order by phone at 1-866-918-5858.

Please note that email is not encrypted and is therefore NOT a secure means of transmitting credit card information. Lulu*s will NEVER request sensitive information over e-mail.

Remarketing
Lulu’s uses cookies to identify visitors so that we may show ads to people who have visited our site across the internet. This is done through companies that provide remarketing services including Google and Adroll. You may opt out of Google’s use of cookies by Google by visiting the Ads Preferences Manager.

Customer Service