Privacy Policy

Privacy & Security
In order to keep you informed about our latest products, specials, and other news, we ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number and other personal data will be treated with the highest grounds of security and confidentiality.

Secure Shopping
Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please order by phone at 1-866-918-5858.

Please note that email is not encrypted and is therefore NOT a secure means of transmitting credit card information. Lulus.com will NEVER request sensitive information over e-mail.

Remarketing
LuLu*s uses cookies to identify visitors so that we may show ads to people who have visited our site across the internet. This is done through companies that provide remarketing services including Google and Adroll. You may opt out of Google’s use of cookies by Google by visiting the Ads Preferences Manager.

Email Policy
LuLu*s sends 2-3 promotional emails per week to keep our subscribers informed about the latest trends and sales at Lulus.com! It is possible to unsubscribe at any time by simply clicking the link at the bottom of an email. Having trouble? Send an email to postmaster@lulus.com with the subject line "unsubscribe". If you are unsubscribed, any emails you receive from Lulus.com will be directly related to your orders.

Contacting Us
It's easy to contact us by sending an email to customer service at sales@lulus.com or by giving us a call at 1-866-918-5858. Prefer to drop us a line? Our mailing address is 195 Humboldt Avenue Chico, CA 95928.

FAQ

Why do you need my email address?
In order to keep you informed about our latest products, specials, and other news, we ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information.

How can I know my transactions are private and secure?
We use GeoTrust Inc. to secure pages displaying sensitive information. GeoTrust uses SSL technology, the industry-ground authentication and encryption technology, to ensure your transactions are protected. GeoTrust is known to be one of the most trusted solutions for online security, so knowing that our site is protected with this service will let you browse, buy, and sign in with confidence!

Why can't I place an order over email?
Email is not encrypted and is therefore NOT a secure means of transmitting credit card information. Lulus.com will NEVER request sensitive information over e-mail.

 

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