Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

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Need Help? WE'VE GOT YOU COVERED!

Choose one of the help topics, or scroll down to see our most frequently asked questions. Not able to find the answers you need? Contact Us!

Frequently Asked Questions

How do I apply my Online Credit?

When you receive Lulus Online Credit, you will be sent an email notifying you. You will need that email to redeem your credit.
1. Find the email from sales@lulus.com. It will have a subject line of ONLINE CREDIT. You may need to check your spam folder to find this email.
2. Click on the Redeem button at the bottom of the email.
3. Once you have signed in, your Online Credit will automatically post to your account. You may use it at any time!

How do I make a return?

For US Customers, to return your item(s), follow the steps below:

If you checked out as a guest, click here to initiate your return and print the UPS Return label.

If you have an account with Lulus.com:
1. Sign In to your account.
2. Hover over My Account at the top of the page. Then select My Orders from the My Account dropdown.
3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
4. Print out the provided UPS or USPS label and tape it to the outside of your Lulus return.
5. Mail it off; we'll do the rest!

**When returning items with our UPS or USPS label, a $7 shipping cost will be deducted from your refund credit. If your return is postmarked within 10 days from the day you receive your order, return shipping will be free.

You can also return items via an insured mail service of your choice to:
Lulus.com Returns
195 Humboldt Ave
Chico, CA 95928
USA

For Alaskan and Hawaiian returns, follow the steps above to initiate your return. We are unable to provide return labels at this time, so we ask that you please either print out your Return Form or write your order number on a slip of paper and include it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs.

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

More Info on Returns      Info on International Returns

Will I get charged for return shipping?

Never pay for return shipping! Postmark your item using our return label within 10 days after receiving your order. Lulus.com will cover the return shipping costs, and you will be refunded in full for the cost of your item.

Didn't get it postmarked within 10 days? That's ok! We accept returns postmarked within 30 days from when your order was shipped. Feel free to return your items using our return label or any other insured shipping carrier. If you choose to use our label, the label cost of $7 will be deducted from your merchandise refund. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Free Return Shipping, please contact our Customer Service department at 1-866-918-5858.

Please note: When combining multiple orders as one return, the cost of the return label will be determined by the item with the oldest ship date.

More Info on Returns

How do I make an exchange?

1. Call us at 1-866-918-5858 (toll free for US & Canada).
2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged at this time for the cost of the merchandise, and it will be shipped to you with free ground shipping within the contiguous United States.
3. Return the item(s) you would like to exchange by following the next four steps.
4. Sign In to your account, then select My Orders from the My Account dropdown.
5. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
6. Print out the provided UPS label and tape it to the outside of your Lulus return.
7. Send back your return item(s).

No waiting! Your new items will be processed and shipped out promptly after contacting customer care. When your return is received and processed, we'll email you a refund notification.

*When returning items with our UPS or USPS labels, a $7 shipping cost will be deducted from your refund credit. If your return is postmarked within 10 days from the day you receive your order, return shipping will be free. Exchange shipping to Alaska & Hawaii is $7. Exchange shipping on orders shipped to Puerto Rico, Guam, and the US Virgin Islands is $10.

You can also return items via an insured mail service of your choice to:
Lulus.com Returns
195 Humboldt Ave
Chico, CA 95928
USA

If you are not using our return label, we ask that you please either print out your Return Form or write your order number on a slip of paper and include it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs.

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

More Info on Exchanges      Info on International Exchanges

How long does it take to get refunded?

Most returns are processed within 2-5 business days after we receive your return. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!

More Info on Returns & Exchanges

How do I know if an item is going to be restocked?

If an item has an available restock date, it will be posted on the Product Page. Simply click on the size you are interested in and enter your email, and we'll alert you when a full shipment has been received! Please note that these dates are estimated and dependent upon manufacturer availability. If an estimated arrival date is not yet available it means that we haven't placed an order for the item just yet, so keep checking back in case a return is received in your size!

Can I use more than one Promo Code on an order?

Unfortunately, our system is set up so that we can only apply one Promo Code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!

Contact Uswe're here to help!