Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

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Customer Service

Account Help

How do I create an account?

  1. 1. Hover over Account at the top right of the page and click on Sign In.
  2. 2. A pop-up box will prompt you to create an account.
  3. 3. Fill out the form completely.
  4. 4. Press the Create Account button when completed.
  5. 5. Check your email for a confirmation of your account creation.

What if I forgot my password?

No problem! Click here to be emailed a temporary password. It will be sent to the email associated with your Lulus account.

How do I change my account password?

If you would like to change your account password, follow these steps:

  1. 1. Sign In to your account.
  2. 2. Click on My Account at the top of the page.
  3. 3. On the left side of the page, there is a section that says Account Info.
  4. 4. Click Edit Information to change any of your account information. Click the black Change Password button at the bottom left of the poop-up.
  5. 5. Fill in the fields and click Update.

How do I make changes to my account information or email address?

If you would like to change any of your Lulus account information, including name, email address, and/or telephone number, follow these steps:

  1. 1. Sign In to your account.
  2. 2. Click on My Account at the top of the page.
  3. 3. On the left side of the page, there is a section that says Account Info.
  4. 4. Click Edit Information.
  5. 5. Change any of the desired fields and click Update.

I can't sign in to my account! What do I do?

Sign in error is often due to a typo in either your email address or password when you originally created your account. Please contact us via email at love@lulus.com or by phone at 1-866-918-5858, and we will search for your account using other information to correct this problem. Passwords are case sensitive, so make sure you have correctly typed in your password. If you have forgotten your password, please click the Forgot Password link in the Sign In box and we will send you a new password. You can change this password later under the Edit section of your Account Info under the My Lulus feature of your account.

How can I unsubscribe to your emails?

Click here to unsubscribe to our emails. You will be directed to a page where you can enter the email address that you would like to have unsubscribed.