Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

Free Shipping on Orders Over $50 + Free Returns on All Orders!    see details

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Free Return Shipping

NO RESTOCKING FEES! ORDERS POSTMARKED WITHIN 10 DAYS OF THE DELIVERY DATE GET FREE RETURN SHIPPING!

Didn't get it postmarked within 10 days? That's ok! Return or exchange merchandise by mail within 30 days of the order shipment date for a refund to the original form of payment. Any items sent back after 10 days that use our return shipping label will have $7 deducted from your refund.

United States

Do you offer Free Return Shipping?

Never pay for return shipping! Postmark your item using our return label within 10 days after receiving your order. Lulus.com will cover the return shipping costs, and you will be refunded in full for the cost of your item.

Didn't get it postmarked within 10 days? That's ok! We accept returns postmarked within 30 days from when your order was shipped. Feel free to return your items using our return label or any other insured shipping carrier. If you choose to use our label, the label cost of $7 will be deducted from your merchandise refund. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records. If you have any questions or concerns about Free Return Shipping, please contact our Customer Service department at 1-866-918-5858.

Please note: When combining multiple orders as one return, the cost of the return label will be determined by the item with the oldest ship date.

What is your Return & Exchange Policy?

  • We accept returns postmarked within 30 days from the date your order was shipped.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • If you choose to be refunded in Lulus Online Credit, you will receive an additional $5 in merchandise credit once your refund has been processed! This does not apply to late returns, or those otherwise outside of policy. Limited to one bonus credit per order.
  • Returns must be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
  • Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for return. The shoes will be shipped back to you and are subject to additional shipping costs.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Jewelry and Sunglasses under $25 are returnable but not exchangeable.
  • Original shipping is non-refundable.
  • How do I make a return?

    To return your item(s), follow the steps below:

    If you checked out as a guest, click here to initiate your return and print the UPS or USPS Return label.

    If you have an account with Lulus.com:
    1. Sign In to your account.
    2. Hover over My Account at the top of the page. Then select My Orders from the My Account dropdown.
    3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
    4. Print out the provided UPS or USPS label and tape it to the outside of your Lulus return.
    5. Mail it off; we'll do the rest!

    **When returning items with our UPS or USPS label, a $7 shipping cost will be deducted from your refund credit. If your return is postmarked within 10 days from the day you receive your order, return shipping will be free.

    You can also return items via an insured mail service of your choice to:
    Lulus.com Returns
    195 Humboldt Ave
    Chico, CA 95928
    USA

    For Alaskan and Hawaiian returns, follow the steps above to initiate your return. We are unable to provide return labels at this time, so we ask that you please either print out your Return Form or write your order number on a slip of paper and include it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs.

    We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

    How do I make an exchange?

    1. Call us at 1-866-918-5858 (toll free for US & Canada).
    2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged at this time for the cost of the merchandise, and it will be shipped to you with free ground shipping within the contiguous United States.
    3. Return the item(s) you would like to exchange by following the next four steps.
    4. Sign In to your account, then select My Orders from the My Account dropdown.
    5. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
    6. Print out the provided UPS label and tape it to the outside of your Lulus return.
    7. Send back your return item(s).

    No waiting! Your new items will be processed and shipped out promptly after contacting customer care. When your return is received and processed, we'll email you a refund notification.

    *When returning items with our UPS or USPS labels, a $7 shipping cost will be deducted from your refund credit. If your return is postmarked within 10 days from the day you receive your order, return shipping will be free. Exchange shipping to Alaska & Hawaii is $7. Exchange shipping on orders shipped to Puerto Rico, Guam, and the US Virgin Islands is $10.

    You can also return items via an insured mail service of your choice to:
    Lulus.com Returns
    195 Humboldt Ave
    Chico, CA 95928
    USA

    If you are not using our return label, we ask that you please either print out your Return Form or write your order number on a slip of paper and include it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we'll email you a refund notification. You are responsible for return shipping costs.

    We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

    Do I have to pay for my new exchange now?

    To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

    How long do I have to make a return or exchange?

    Returns & exchanges are accepted within 30 days of your order shipment date.

    Can I send back items from different orders?

    Yes. To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package.

    If all orders are postmarked for return within 10 calendar days of receipt, return shipping with the UPS Return Label will be free. If any items are returned after 10 calendar days of receipt, the return shipping charge of $7 will be assessed.

    How do I get a Return Label?

    Once you initiate your online return, you will be prompted to print a UPS or USPS Return Label. You can also print a Return Label by signing into your Lulus account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Label button.

    Our preprinted return labels are only for use in the United States. International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Lulus return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.

    How do I print a Return Form?

    Once you initiate your online return, you will be prompted to print a Return Form. You can also print a Return Form by signing into your Lulus account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Form button. We recommend you print this form and include it with your return. If you cannot print a Return Form, we recommend writing your order number on a slip of paper and including it with your return.

    What if my package was refused or was undeliverable?

    Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for a $7 return shipping fee and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order.

    We reserve the right to void or refund a payment for any order at any time for any reason. Please email us at Sales@lulus.com or call our toll free number 1-866-918-5858 if you have any questions or concerns.

    Can I exchange more than once on an order?

    You are welcome to call our customer service team to set up an exchange any time. We offer free shipping on the first exchange from each order. You may request a second exchange on any order; however, shipping will be assessed on completion of your new exchange order.

    How long will it take to get my refund?

    Most returns are processed within 3-7 business days after we receive your return. Once your return has been processed and your refund issued, you will receive a return confirmation email. We won't leave you hanging!