Customer Service Agent
Lulus.com is seeking friendly, enthusiastic, detail-oriented individuals with excellent communication skills to fill full-time customer service positions. Do you enjoy helping others? Are you fashion minded and keep up with current fashion trends? This could be the perfect job for you!
Answer customer questions and assist them with order placement and site navigation through phone, chat, and email.
Assist customers with making purchasing decisions.
Resolve any and all customer issues in a timely, upbeat, and friendly manner.
Manually place new orders.
Field customer questions, concerns & problems.
Maintain a thorough working knowledge of the company's products and relay this information to customers.
Develop rapport with customers.
Strong interpersonal skills
Professional and confident phone etiquette
Proficient in use of computer and software applications
Exceptional grammar and punctuation
Strong investigative skills
Creative problem solving and the ability to multitask
Knowledge of customer service principles and best practices
Ability to recognize patterns in customer behavior
Bilingual Spanish/English a plus but not required
Full-time members of the Lulus team are eligible for a fantastic benefits package including comprehensive health insurance and 401(k) with company match, as well as a generous paid time off program (just to name a few).
Interested? Email firstname.lastname@example.org!
Lulus is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.