Can I combine returns from multiple orders?
Combining Returns
• You may combine returns as long as each order complies with our return policy. Any orders or items returned outside of this policy will not be accepted.
To ensure a smooth return experience when combining items, please follow these steps:
- Initiate the appropriate returns and select one of the UPS return labels for your package. If you only receive USPS labels, you will need to mail them separately as these do not have enough weight to ship back both orders.
- Include a slip of paper inside the box listing all order numbers and products returned to help our returns team identify which items belong to each order.
- Obtain a drop-off receipt when you ship the package, just in case.
Important Note:
• When your return is delivered to our warehouse, you will receive an email confirming the receipt of the items associated with the label. If some items appear to be missing, don't worry! This automated email may not reflect the actual items received. Our team will process your return and issue refunds accordingly.
Not seeing what you need?
Try searching our Info Center below or contact us!