Customer Service

Our Lulus on Melrose store is closed as of December 3rd, 2024. Don’t worry, this isn’t goodbye forever! We’ll let you know when we reopen and hope to serve you online in the meantime. We understand that our customers may have purchased items recently from our store that they wish to return or exchange. See below for how we can help!

I made a recent in-store purchase and need to return it.

• Lulus purchases made in-store at our Melrose location that are within our 21-day return policy and are eligible to be returned can be returned online.

• Purchases outside of our 21-day return window, or do not meet the requirements of our return policy, are not eligible for returns or exchanges. 

What do I need to do to return my eligible in-store purchase online? 

• Email the following details to loverewards@lulus.com
  • Specific details of your return request, including the item(s) you wish to return
  • Your proof of purchase (receipt)
  • The phone number or email address associated with your purchase
• Returns can be refunded in online credit to shop our full assortment on Lulus.com or be refunded to your original payment method. 
• Once we receive the details of your request, we will get back to you within 48 business hours to coordinate your return and provide you with a pre-paid UPS return label.