Customer Service

Refund Methods 

• Refunds can be issued to your original payment method or in the form of online store credit. 

• Certain items are final sale and not eligible for returns, as noted near the product price when browsing our site and in your cart.

• Orders paid with Klarna are not eligible for online store credit refunds. Refunds for Klarna purchases will be issued back to your original Klarna payment method, in accordance with Klarna’s policies. To qualify for a refund, items must still meet all standard return policy guidelines, including being returned within the eligible return window.

Mixed Payment Methods

• If your order was placed using both online credit and another payment method, and you select the original payment method for your refund, the online credit balance will be refunded first upon return of the item(s) before any refunds to your original payment method can be processed.

Payment Restrictions

• Refunds cannot be issued to alternate cards or different forms of payment; they can only be processed to the original payment method used for the purchase. 

• Online credit cannot be reverted as a credit card refund once it has been issued and used, as it becomes the original form of payment for the order.

Shipping and Return Fees

• We do not refund original shipping fees, or return shipping fees. 

Refund Expectations 

• We believe in transparent communication every step of the way. When you initiate a return online or in the Lulus app, we will provide you with an estimated breakdown of the expected refund. We also keep you updated when we receive your return and when we have processed your return, including when you can expect to receive the refund amount.

• Please allow 10-14 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.