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Customer Service

Free Return Shipping

NO RESTOCKING FEES! ORDERS POSTMARKED WITHIN 30 DAYS OF THE DELIVERY DATE GET FREE RETURN SHIPPING!

United States

Do you offer Free Return Shipping?

At Lulus returns are easy! Use our return label to postmark your return within 30 days of the delivery date, and we'll cover the cost of your return shipping!

What is your Return & Exchange Policy?

  • We accept returns postmarked within 30 days of the delivery date.
  • Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
  • If you choose to be refunded in Lulus Online Credit, you will receive an additional $5 in Lulus Online Credit once your refund has been processed! This does not apply to late returns, and is limited to one bonus credit per order.
  • Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
  • Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.
  • Final Sale items cannot be returned, refunded or exchanged.
  • Gift cards cannot be returned or refunded.
  • Jewelry and Sunglasses under $25 are returnable but not exchangeable.
  • Original shipping is non-refundable.
  • How do I make a return?

    To return your item(s), follow the steps below:

    If you checked out as a guest, click here to initiate your return and print the UPS or USPS Return label.

    If you have an account with Lulus.com:
    1. Sign In to your account.
    2. Hover over My Account at the top of the page. Then select Track My Order from the Account dropdown.
    3. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
    4. Print out the provided UPS or USPS label and tape it to the outside of your Lulus return.
    5. Mail it off; we'll do the rest!

    You can also return items via an insured mail service of your choice to:

    Lulus.com Returns
    2812 Hegan Lane, Suite F
    Chico, CA 95928
    USA

    Making a return from Alaska or Hawaii? No problem! You can return your item(s) using the postal service of your choice. All we ask is that you include the order number along with your return.

    We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or lost packages in transit.

    How do I make an exchange?

    1. Call us at 1-866-918-5858 (toll free for US & Canada).
    2. Our customer service representatives will create a new order for the new item you would like to receive in exchange. You are charged for the cost of the merchandise and shipping.
    3. Return the item(s) you would like to exchange by following the next steps.
    4. Sign in to your account, then select My Orders from the My Account dropdown.
    5. Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
    6. Print out your Return form or write your order number on a slip of paper and include it in your return package.
    7. Send back your return item(s) using an insured postal carrier to:

    Lulus.com Returns
    2812 Hegan Lane, Suite F
    Chico, CA 95928
    USA

    We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Lulus.com is not responsible for missing, damaged, or packages lost in transit.

    No waiting! Your new items will be processed and shipped out promptly after contacting customer service. When your return is received and processed, we'll email you a refund notification.

    Do I have to pay for my new exchange now?

    To make exchanges fast and easy, we create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

    How long do I have to make a return or exchange?

    Returns & exchanges are accepted within 30 days of receiving your order.

    Can I send back items from different orders?

    Absolutely! To save on time and shipping you can return multiple items within one return. We just ask that you include the corresponding order numbers for reference. You can do this by including the Return Form for each item in your package, or by simply writing the order numbers down on a piece of paper and including it in your package!

    How do I get a Return Label?

    Once you initiate your online return, you will be prompted to print a UPS or USPS Return Label. You can also print a Return Label by signing into your Lulus account. In your Order History, click on your return order. Once on your order page, scroll down and click the Show Return History button to find a Print Return Label button.

    Our preprinted return labels are only for use in the United States. International returns are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Lulus return labels are used outside of the United States they will incur additional charges that will be the responsibility of the sender.

    What if my package was refused or was undeliverable?

    We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at 1-866-918-5858 for assistance.

    Can I exchange more than once on an order?

    Yes! We offer Free Ground Shipping on the first exchange of any order. After that, each exchange is subject to additional shipping costs.

    How long will it take to get my refund?

    Please allow 2-3 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued. We won't leave you hanging!