Customer Service

Lulus is committed to providing customers with products that were manufactured using ethical and fair labor practices. In connection with the California Transparency in Supply Chains Act, Lulus makes the following disclosures:

Lulus strives to work only with suppliers we trust. In most cases, our buyers meet personally with the vendors who supply our products in our downtown Los Angeles office. Lulus requires all of its direct suppliers to certify and warrant that they and their manufacturers will comply with all applicable laws, including wage and hour laws, and that they will not utilize child labor, convict labor, indentured or bonded labor, or labor obtained through human trafficking or slavery. Lulus does not regularly conduct audits of our suppliers to verify their compliance with company standards and applicable laws; however, Lulus reserves the right to conduct unannounced audits.

While Lulus does not currently provide specific internal training regarding slavery and human trafficking, Lulus asks that its employees and contractors uphold company standards regarding slavery and human trafficking, and report to management any vendor, factory, or individual within the supply chain that they suspect is failing to meet such standards.