Customer Service

We strive to process, package, and ship orders as quickly as possible. Once an order is placed, there is a brief window of time during which you can make changes. After this window, no changes or cancellations can be made once the order has started processing. 

If you forgot to apply a promotional code when placing your order, don't worry—this can be corrected without canceling the order. Simply contact our Customer Service team, and they can add the code before your order is shipped.

To cancel or adjust a pending order, follow the steps below:

Order Confirmation Option:

• At the bottom of your order confirmation email, there will be a link for you to use if you wish to make any changes or cancel your order.  This will lead you to our site to process the cancellation request. 
• Any pending payment will fall off within 48 hours. 

Lulus.com Option:

• Go to lulus.com/orders

• Sign into your Lulus account with your email and password

• If you checked out as a guest, enter your email and order number to under "Look up an order"

• Click on "Orders” to locate the order that contains the item or order you would like to cancel.

• To cancel your whole order, click on “Cancel Order” in the banner above the items.

• To cancel individual items, just select “Cancel This Item” on the item you wish to cancel.

• Once your items or order is canceled, you will receive an email confirmation.

• Any pending payment will fall off within 48 hours.