Customer Service

• Gift wrapping options are not available for online purchases. 

• Gift receipts are not available for online purchases. Receipts are not included in the item(s) shipment. Instead, order and pricing details are emailed directly to the purchaser using the email on file for the order.

• If you are purchasing a gift and the recipient would like to return the gift for store credit, they will need the order number and name or email address associated with the original purchase. The order number can be found in both your shipping and confirmation email, or you can view your order details by visiting lulus.com/orders. 

• Please note that all returns, whether gifts or other purchases, must adhere to our standard return policy. 

• Returns must be postmarked within 21 days of delivery to qualify for a refund or exchange of any kind. If your order was placed using a combination of online credit/gift card, and another form of payment, the online credit balance will be refunded first when item(s) are returned.