Customer Service

Accessing Your Return Label

• Lulus Account Orders: If you checked out using your Lulus account, simply login to your account to view your order history and initiate the return.

• Guest Orders: If you checked out as a guest, you can login here with your email and order number to initiate the return. Your order number can be found in your order and shipping confirmation emails. 

• Once your return has been initiated, you will be provided with a pre-paid return label to print out and use to mail back your return. Please review the details of your return label and ensure it is returned using the appropriate carrier. Remove any old shipping labels from the package to ensure a smooth delivery process. We recommend obtaining a drop-off receipt to ensure your return is successfully postmarked within the appropriate return window. 

• Please note that if you make multiple returns from the same order, a $5.95 return shipping fee will be deducted from your refund for each return label used.

Alaska, Hawaii, US Territories and APO/FPO Locations

• Alaska and Hawaii: Not all locations in Hawaii and Alaska will be eligible for a return label. Initiate a return here to see if your order is eligible for a pre-paid return label. 

• APO/FPO Locations: We do not provide return labels to APO/FPO addresses.

• US Territories: We do not provide return labels to US territories. 

Return Address

• If you are ineligible for a return label or do not wish to use the label provided, use the following return address and an insured postal carrier to make your return: 

Lulus Returns
2505 Hollo Rd
Easton, PA 18045
USA

• We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Lulus is not responsible for packages lost or damaged in transit.