Customer Service

• Lulus is not responsible for personal or non-Lulus items returned to our warehouse. In the event that a returned item arrives at Lulus and does not meet our policy requirements, Lulus is not liable for refund or return of the item. We cannot guarantee we will be able to send back your item and we cannot compensate you for ineligible items returned to Lulus.  

• If we are able to locate the items returned by mistake, we may reach out to let you know what was returned and ask you to cover the shipping cost of getting the items returned back to you. It is not always possible to locate returned items, and we cannot guarantee that the items will be located in order to return them back. 

• We recommend carefully packaging your return and ensuring you are only including products you intend to return to Lulus. As the package remains your responsibility until it arrives back to us, we also recommend keeping your proof of postage in case you need to contact us about your return.