Return Requirements
• For a smooth return process, please refer to our Guide to Try-Ons and Clothing Returns for helpful tips on keeping returned products undamaged and clean.
• In the event that a returned item arrives at Lulus and does not meet our policy requirements, Lulus is not liable for refund or return of the item. We cannot guarantee we will be able to send back your item and we cannot compensate you for ineligible items returned to Lulus.
• Below are the conditions that all products must meet to be accepted for return. Please note, this includes returning within the appropriate return window. See our full return policy details here.
Clothing | • Items must be in new, original condition with all required tags attached. This includes vendor tags or return security tags (such as wardrobe ribbons/rivets where applied). Returns will not be accepted if tags or wardrobe ribbons/rivets are removed or tampered with, and items must not be worn, used, altered, or washed. Products returned with damage, signs of use or wear, scuffs or markings, makeup, hairs or fiber, dander, dust or dirt, deodorant, perfume, or otherwise do not meet our return policy requirements and will not be accepted. • Items sold as sets must be returned with the correct sizes, as sold. • Items must be returned inside protective packaging, such as the polybag or box it was originally shipped with, to keep them safe in transit back to us. |
Shoes | • Shoes must be returned in their original shoe box. This does not function as the shipping box, and you will need to have an additional one for that purpose. |
Final Sale Products | • Products marked as final sale are not eligible for returns or refunds. • Select final sale items purchased above $20 are eligible for size-based exchanges only, subject to availability. |
Beauty and Wellness | • Beauty & Wellness products must be returned unused, in their original packaging, and with the seal unbroken. |
Handbags & Purses | • Handbags & Purses sold with a dust bag must be returned with their original dust bag. |
Gift Cards | • Gift cards cannot be returned or refunded. |
Accessories | • Accessories need to be returned in their original packaging, as complete sets or pairs (depending on product). Certain accessories are not eligible for returns. Return eligibility will be indicated on the product page. |
Late Returns | • Returns that are postmarked after the return window closes will not be accepted. |