Product Rating: 2 of 5 stars
Mailed a broken dress
Unfortunately, the dress arrived with a broken strap. I tried it on anyway and the small did fit really well. I think it's beautiful, but obviously not keeping it and do not plan to exchange.Response from Lulus.com:
Hi Mia, we're so sorry to hear that it arrived with a damaged strap! Your feedback will be passed over to the proper teams so we can take appropriate action on this issue. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please...
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