Seams and thread
Seams that don't support the synthetic leather. When you put the boot on your foot, since it doesn't have a zipper, the seam gives way and tries to break.
Response from Lulus.com:
Hello Dina, thanks for your review! We apologize that these boots didn't meet your expectations in person. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! Xo