Product Rating: 4 of 5 stars
Customer Reviews
- Product Rating: 3 of 5 stars
Beautiful - But Sadly Poor Quality
I was SOOOOO excited to wear this dress for a wedding. But the strap is about to pop off and all I did was try it on. There was no tension on the straps either, so I am not sure how it happened. I'm also not sure what to do at this point since I don't think I will have time to get a replacement before the wedding (4 days). I might have to fix it on my own. So excited for it, but also really bummed I might have to fix it before it was ever worn.
Response from Lulus.com: Hello Danielle. We are truly sorry to hear that this happened with the strap! We checked your order and we are happy to see you spoke with a member of our customer care team and they were able to set up and replacement to ship out to you! We appreciate your patience and understanding. If you ever... Read More - Product Rating: 3 of 5 stars
Loved the dress but it didn't love me
I was so excited to wear this dress as it's gorgeous! The only problem is that the strap broke clean off before the wedding even started. In the pictures, my hair is covering the zip tie but be cautious if you have a bigger chest. I don't know if my girls caused it to snap or not but I did love the dress other than the broken strap
Response from Lulus.com: Hello Colby, thanks for your review! We're so sorry to hear that the strap broke! We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to find a solution for you! xo - Product Rating: 3 of 5 stars
Loved the dress until
Literally getting ready to leave for the wedding and the strap just breaks off. Went into straight panic. Was happy and loved the dress until it caused a whole emergency.Response from Lulus.com: Hi Tracey! We are so sorry to hear that this happened. This is not at all a typical experience and we'd love to take care of this for you! Please keep an eye out for an email from our Customer Care team. We'll be in touch soon! xo - Product Rating: 3 of 5 stars
Broken Strap
Dress fit great, looked great at dinner but once dancing (a slow dance at that) the left strap broke completely off the front of the dress. Had to tie it around and it looked very odd for the rest of the night. :/Response from Lulus.com: Hey Megan! So sorry to hear that this happened. Please know that this is never a typical experience. We truly appreciate your review and see that you have also reached out to our customer service team directly for assistance. We're thankful for the opportunity to help! Please reach back out to us if... Read More
