Very Misleading Service for International Orders
After receiving my order, I was so happy with the quality and was raving about this to everyone. However, I'm now very disappointed to share that I have found myself stuck with many unexpected charges, due to important missing language on the Lulus website. Specifically, the website doesn't make reference to brokerage fees passed on from DHL and only makes reference to handling fees. The website also indicates that shipping is free within 10...
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Response from Lulus.com:
Hello Jacqueline! We are so sorry to hear about this experience and want you to know we are listening. We are going to get this passed along to the appropriate teams right away! There are a few convenient ways to get in touch with us (lulus.com/customerservice) if you're ever in need of assistance....
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