Product Rating: 1 of 5 stars
BUYER BEWARE
The dress was cute but I ended up returning and my issue is with making returns to Lulus. When you start a return they give you a date that you have to mail your return by to get free return shipping. I mailed it by the return deadline they gave me but they still subtracted a $7 return fee. This has happened MULTIPLE times and is both frustrating and sketchy. Bad customer service.Response from Lulus.com:
Hi Jennifer, thank you for sharing your feedback with us! We're sorry for any confusion over the return label fee as this should not be charged if you are within the 10-day free return period. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us...
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