Product Rating: 3 of 5 stars
Sent wrong dress
Unfortunately, when I ordered this dress, they sent me a completely different dress in a different size. I was pretty disappointed, and when I tried to reorder it, they were out in my size. Luckily, Lulus's support team had excellent communication, processed a refund immediately, sent a prepaid return shipping label, and gave me a discount for their website. While I was upset that I couldn't have this dress, I still love Lulus!Response from Lulus.com:
Hi Avery, we're so sorry that you received the wrong dress! We're glad to see that you've reached out to our Customer Service and that they were able to help. We will be passing this feedback along to the appropriate teams to see what took place and how we can prevent it from happening again in the...
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