Stolen
My package was stolen from my apartment complex mailroom along with 20+ other packages and Lulus doesn't have any sort of insurance or coverage for stolen items FYI.
Response from Lulus.com:
Hi Megan, we are so truly sorry that your package was stolen! Thank you so much for taking the time to share your feedback. As a customer, it is always valuable to us. Trust that you're heard and we'll be passing this along to ensure the teams who need to see it, do! xo