Product Rating: 5 of 5 stars
Lulus is great, Ontrac is subpar
The dress itself is great. In my area, Lulus uses Ontrac for delivery. There was an error in the address that I attempted to correct 4 times with Ontrac via live chat. Their live chat was never easy and a couple of times cut off early requiring the whole process to start again. Adding over a week to finally receiving the dress that I had express shipped. Luckily It made it the night before my event and fit!Response from Lulus.com:
Hi, Jennifer! We're sorry to hear that you had trouble updating the address on your order! We appreciate your feedback and are happy to hear that you received your dress. There are a few convenient ways to get in touch with us (lulus.com/customerservice) if you're ever in need of assistance. We're...
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