Product Rating: 5 of 5 stars
Customer Reviews
- Product Rating: 1 of 5 stars
Bad quality
The straps are fragile and snapped while I was out the first time I wore it. It's cute but the quality was terrible.Response from Lulus.com: Hello Teresa! We're truly sorry that this dress didn't meet your expectations because the strap broke. Our customer service team has reached out to you via email to resolve this issue. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance please... Read More - Product Rating: 1 of 5 stars
Extremely Disappointing Quality
Within 30 minutes of wearing this dress, 2 loops ripped open, and I noticed two holes in the material. The dress fit perfectly, so I do not believe it broke because of my body. I am a loyal Lulus customer and am truly disappointed by this experience. I would not recommend this dress because of the quality and durability. I left the event early because the loops kept breaking. I reached out to Lulus about this, but have not yet heard back.
Response from Lulus.com: Hello Elena. We are so sorry to hear about the loops breaking! This isn't a typical experience at all, and we are so happy to see that you've spoken with our customer care team and they were able to make this right! We appreciate your patience and understanding. Thank you for sharing your review. xo - Product Rating: 3 of 5 stars
Nice dress, but quality concern
The dress looked very pretty in person, just like it was shown online. I was disappointed with the quality however, as one of the straps broke within 20 minutes of wearing the dress.Response from Lulus.com: Hi Lauren! We are so sorry to hear this happened. This is not at all a typical experience and we'd love to take care of this for you! Please keep an eye out for an email from our Customer Care team. We'll be in touch soon! xo - Product Rating: 1 of 5 stars
Horrible
Please do not buy this dress!!!!! Ripped on the side seam within 20 minutes of wearing! Was at the wedding and had to wear a backup dress. Fit well, but the material is crap!
Response from Lulus.com: Hello Jayne! We are truly sorry to hear about this happening at the wedding you went to! This isn't a typical experience at all and a member of our customer care team will be reaching out to you via email shortly! xo - Product Rating: 1 of 5 stars
Dress Came Stitched By Others and Cannot Return
I cannot believe Lulus resold a product that was previously stitched by a previous customer. I don't see how this wasn't caught before going back into the market. The dress I have still has all the tags. It's useless for me to keep it.
Response from Lulus.com: Hello Joanna, this is not at all a typical experience and we'd love to look into this for you. We passed this over to the proper teams and we'll be reaching out to you very soon. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance,... Read More - Product Rating: 2 of 5 stars
Strap Tore after 1 wear :/
Super cute dress. Loved wearing it. Beautiful print. Sadly the strap broke and now it is going in the trash after one wearing.
Response from Lulus.com: Hi Kathleen, we're so sorry to hear that the strap was damaged after wearing! Your feedback will be passed over to the proper teams and we'll be in touch. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! xo - Product Rating: 5 of 5 stars
Too fitted
I like fitted, but I don't like to feel "fitted". Husband, friend, and daughter said it did not look tight, but it felt it. - Product Rating: 5 of 5 stars
Loved it!
Wore it to a wedding rehearsal dinner. I am picky about how my clothes feel and this dress did great keeping me cool in the heat. After reading other reviews, I was very careful about the lacing in the back and had no issues! I would say that the velvet looks even more flattering in person and not as purple as it looks in the picture, definitely indigo. - Product Rating: 3 of 5 stars
Beautiful, but quality sucks
I really liked this dress. It fit perfectly except for the shoulder straps; they kept falling. I ended up having to tie them in. I got many compliments on this dress. However, by the end of the night, I had a tear in the slit and the strap snapped off.Response from Lulus.com: Hi Karla, we're so sorry that happened to your dress! Your feedback will be passed over to the proper teams and we'll be in touch. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! xo
