Lulus Return Policy sucks
The dress was nice. It's very heavy and scratchy. I ended up not wearing it. I tried to return it and was outside the window. I was only able to talk to a bot, no actual person. I wouldn't recommend this dress or shopping at Lulu's.
Response from Lulus.com:
Hello Andrea. Thank you so much for taking the time to share your feedback. As a customer, it is always valuable to us. We are so sorry to hear that this dress didn't meet your expectations in person and for any frustration with the return policy. We would never want this to come as a surprise, so...
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