Product Rating: 3 of 5 stars
Shipping and customer service are very bad!!!!
I ordered these shoes for a special event and selected overnight shipping. I did not receive my item until a week later. Customer service did not try to accommodate me in any way nor did they give me my $25 overnight shipping cost back. Items were ordered on April 21 to be delivered by April 22/23 but did not even say that they shipped until Monday, April 25, and delivered on April 28. The shoes are beautiful and fit great but the customer... Read MoreResponse from Lulus.com:
Hello Centra! We are so sorry to hear that this arrived late. This is not at all a typical experience. It looks like you have reached out to our customer service and they have refunded your original shipping cost as well as waived any return fees. Thanks for taking the time to share your review. xo