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Customer Reviews

2.9
Product Rating: 2.9 of 5 stars
98 Reviews
Fit: Slightly Small Based on 98 Reviews
Runs SmallTrue to SizeRuns Large
  1. Product Rating: 1 of 5 stars

    Zipper Broken

    The zipper did not work. The dress itself was cute and fit nicely. But the zipper would not go over the waist area, literally impossible. It took so much effort to zip when it was off and was impossible when on. Frustrating because the dress is so cute!
    Response from Lulus.com: Hi Anna, thanks for your review! We apologize that this item arrived damaged. We see you have already returned the item for a full refund. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to find a... Read More
    Anna L.
    Fit: True to Size Size: S Event: Wedding Color: White White
  2. Product Rating: 2 of 5 stars

    Defective

    I love the dress, but when I got ready to try it on, the zipper sticks. No one can get it on by themselves. You risk the zipper breaking. I would love to return it, but I have had it too long. Such a shame
    Response from Lulus.com: Hello Kathy. We are sorry to hear that the dress arrived and the zipper is getting stuck. We'd love to look into this further so a member of our customer care team will be reaching out to you via email shortly to help! xo
    Kathy P.
    Fit: Runs Small Size: XL Event: Wedding (Guest) Color: Blue Blue
  3. Product Rating: 3 of 5 stars

    Dress is cute

    I really wanted to like this dress but it fit my bust and waist too big which made it feel frumpy. Probably could've returned for a small but I wasn't in love.
    Response from Lulus.com: Hello Rachel! Thank you for sharing your feedback with us. If you would like additional insight regarding sizing for future purchases, please reach out to our team of fit experts (lulus.com/customerservice). We want to help you shop with confidence! xo
    Rachel Y. — 6' 0" tall, 160 lbs, 34B, waist 29", 39" hip
    Fit: Runs Large Size: M Event: Wedding Color: White White
  4. Product Rating: 1 of 5 stars

    Wrong size sent

    I ordered a medium and was sent a small, and now the mediums are no longer in stock.
    Response from Lulus.com: Hi Katie, we're so sorry to hear that you received the wrong size! We saw that you've since reached out to our Customer Service team, and we're so glad that they were able to help! Trust that your feedback is heard and will be passed over to the proper teams for review! xo
    Katie H.
    Fit: Runs Small Size: M Event: Wedding (Guest) Color: Blue Blue
  5. Product Rating: 2 of 5 stars

    Beautiful but doesn't match the description

    I had a few nuances with it. I ordered it a month in advance for my rehearsal dinner and I know Lulus delivers fast so that would give me enough time to have a plan B in case something happened& sure enough the dress never got delivered even though the mail company said it was (I have cameras outside every door of my property and the package never got delivered). Lulus opened an investigation which took 5 business days and then offered me a... Read More
    Response from Lulus.com: Hello, thanks for your review! We apologize that this dress didn't meet your expectations in person. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! xo
    Camila V. — 5' 5" tall, 130 lbs, 34AA, waist 26", 39" hip
    Fit: Runs Small Size: XS Event: Wedding Color: White White
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