Product Rating: 4 of 5 stars
Customer Reviews
- Product Rating: 2 of 5 stars
Cute but zipper is horrible
Dress is super cute; got it shortened because I'm so short, which was fine and easy! The big issue was the zipper. It would not zip, and it was not because it didn't fit. The zipper was impossible to zip, and I had to take the leftover cloth from the bottom to cover up. Would not recommend buying until they fix the zipperResponse from Lulus.com: Hi Danielle, we're so sorry you had difficulties with the zipper! We would love to get further in touch, so please keep an eye out for an email from our team shortly. We look forward to connecting with you! If you ever have questions or need assistance, our customer service team... Read More - Product Rating: 1 of 5 stars
Zipper Doesn't Work
The zipper doesn't work it - I tried it on to go get alterations and it won't work even with two people's help. I don't want to keep it because afraid it will break the day of the wedding. Can't return it because it's over the 21 day mark.Response from Lulus.com: Hey Kayla. Thank you for your review. We are so sorry to hear that the dress arrived with a defective zipper. This is not a typical experience and someone from our customer care team will be reaching out to you via email shortly. xo - Product Rating: 2 of 5 stars
Broken zipper
Sadly, I should've paid attention to the reviews. The zipper is made so poorly. The second time I tried on the dress, in hopes that the zipper worked better, the zipper would not go back down and was stuck. My husband and I tried moving it down for over 30 minutes and eventually had to cut the dress off of me at the zipper. It's such a cute dress, so was so upset that the zipper is made so poorly.Response from Lulus.com: Hello! We're truly sorry that this dress didn't meet your expectations. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance please contact us (lulus.com/customer service) and we will gladly help! Thanks for sharing a review! xo - Product Rating: 2 of 5 stars
Dress
I bought it for a wedding. Such a beautiful dress but unfortunately the zipper came broken so I could not wear it for the weddingResponse from Lulus.com: Hey there, Chloe! We are so sorry to hear that your dress arrived with a broken zipper. Please know that this is never a typical experience. We truly appreciate your review and that you reached out to our customer care team for assistance. We're thankful for the opportunity to help! xo