Zipper broken
I was really excited about this dress because it looked beautiful online and was on sale. Unfortunately, when it arrived, the zipper was completely broken and unusable. It's very frustrating to spend money on something I can't even wear. I understand final sale policies, but items should still arrive in wearable condition.
Response from Lulus.com:
Hello Jimena. We are truly sorry to hear about the dress arriving with a broken zipper! This isn't typical, and we are here to make things right! A member of our customer care team will be sending you an email shortly to help! xo