Broken Hook
I just received this item in the mail today, and upon opening it, I realized that the hook at the top of the zipper came broken. On top of that, I was unable to zip it all the way because the zipper kept getting caught right at the waist seam. Overall, disappointed because it was such a pretty dress.
Response from Lulus.com:
Hi Sabreena, we're so sorry that happened! Your feedback will be passed over to the proper teams and we'll be in touch. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! xo