Wrong dress - DISAPPOINTED
I ordered a white-and-blue toile dress for a banquet and received a completely different white dress (the bag insert even listed the correct white and blue toile dress). It is a clear packing error. I called customer service on 4/14/2026 and waited 46 minutes, was told a replacement would arrive on 4/17/2026, but it never arrived and the tracking number given was for my original incorrect order. I ordered a month early specifically to allow time...
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Response from Lulus.com:
Hello Tasha! We're so sorry that the Summer Invite White and Blue Toile Tie-Strap Tiered Midi Dress arrived incorrect. I see that you contacted our customer service team and have received a replacement for the correct item. Please feel free to contact us (lulus.com/customerservice) if you ever have...
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