Exchange denied but dress listed as exchangable
I ordered this dress in lavender and blue in small. They are both too small. I was able to exchange the blue for a medium. But, when I tried to exchange the lavender, it says No returns or exchanges....but on the Lulus website, the lavender IS available to order WITH EXCHANGE for size only, and they have a medium!!! VERY DISSATISFIED about this. Makes absolutely no sense!
Response from Lulus.com:
Hello Michelle, We're so sorry to hear that the dress wasn't quite right! We've looked into your order, and it appears that due to the promotion used, this item isn't eligible for exchange as it was a free item. You can review the full terms of this promotion here:...
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