Disappointed
(Update to my review below: Customer service emailed to let me know they have proactively refunded me for this. I am touched, surprised, and extremely grateful. Thank you, Lulus!) Navy blue looks faded. Shoulder pads look strange and obvious when hair isn't down covering the area. These dislikes are minor compared to the fact that the dress smells like laundry detergent - as if it has been washed (and maybe) worn. It's a final sale so I can't...
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Response from Lulus.com:
Hi Tas, thank you for your feedback! We are glad to see that our Customer Service team was able to assist and get this resolved for you. Our team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! xo