Product Rating: 5 of 5 stars
Customer Reviews
- Product Rating: 1 of 5 stars
Horrible quality
They sent me a used dress with a broken zipper. I cannot even try it on. And there are no refunds allowed. Also because I paid with Afterpay I cannot even exchange now. Make sure you read the fine print. Or just don't buy from this company at all!! I didn't realize that final sale products are defective items. I now have no dress for my gala event.Response from Lulus.com: Hello Rebekah! We are so sorry to hear that this happened. It looks like you already spoke with customer service and they were able to provide a resolution. We do again apologize that this happened! Thanks for taking the time to share your review. xo - Product Rating: 2 of 5 stars
Return
Odd fit at bust on the side. Too tight in that area, then loose and hanging on sideResponse from Lulus.com: Hi Katherine! We're so sorry to hear that this item didn't work out for you because of the fit. There are a few convenient ways to get in touch with us (lulus.com/customerservice) if you're ever in need of assistance. We're available daily and would be happy to help you! Thanks for your review! Xo - Product Rating: 1 of 5 stars
Came Defective
After exchanging for a smaller size, I went to wear it and had a large snag in the back. I logged on to return, but cannot return. Why?? Bummer. FrustratedResponse from Lulus.com: Hello Krista. We are so sorry to hear about the dress arriving with a large snag! This is not a typical experience at all, and a member of our customer care team will be reaching out to you via email shortly! xo - Product Rating: 5 of 5 stars
Perfect as a wedding guest dress
The color is just as the picture, good material, really happy about it!
