Zipper
The dress is beautiful and fits well, but I was very disappointed with the quality of the zipper. It arrived damaged and was unusable, which required me to take the dress to a dry cleaner for repairs. I didn't have much time to return it to get a new one. I had to pay an additional $50 to have the zipper replaced, on top of the cost of the dress. While I love the look of the dress, the extra expense and inconvenience were frustrating.
Response from Lulus.com:
Hello Catherine! We're truly sorry that this dress didn't meet your expectations because the zipper was broken. Our customer service team has reached out via email to resolve this issue. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please...
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