Heel broke off of shoe after only 20 min of wear
The heel of one of the shoes broke off while we were taking pictures for my daughter's prom. She only had them on for 20 minutes. It looks like it wasn't assembled correctly as the nails were not properly seated into the heel. Unfortunately, they will not take them back, and it appears I will not get a refund either. We really loved the shoes stylewise and would have given them 4 stars, but the fact that they broke and my daughter had to hobble...
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Response from Lulus.com:
Hello Erin, we apologize for any disappointment with these heels! We will share this feedback with the appropriate teams for review and will be in touch. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care...
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