Product Rating: 4 of 5 stars
Customer Reviews
- Product Rating: 5 of 5 stars
More zipper problems
Absolutely beautiful dress! I loved it-- But won't zip all the way up, like so many other Lulus dresses- the zipper gets stuck right at the seam. So frustrating going back with 2 others that have the same problem.Response from Lulus.com: Hello Carrie! We are so sorry to hear that this arrived with a defective zipper. This is not at all a typical experience and our team has reached out via email to make this right. Thanks for taking the time to share your review. xo - Product Rating: 2 of 5 stars
Zipper broken
Love the dress, love the fit, however, the zipper was broken. I decided to keep the dress and have the zipper replaced.Response from Lulus.com: Hi Crystal! We're so sorry to hear that the zipper was broken upon delivery. Please know this is not a typical experience. We will be reaching out to you shortly via email to make this right. Thanks for your review! xo - Product Rating: 4 of 5 stars
So pretty
The dress is so pretty and fits great other than the length. I'll have to get it hemmed. The only reason I didn't give it 5 stars is that the zipper isn't great. It gets stuck.Response from Lulus.com: Hello Julie! We are so sorry to hear that the zipper gets stuck. This is not at all a typical experience and our team has reached out via email to make this right. Thanks for taking the time to share your review. xo - Product Rating: 2 of 5 stars
Disappointed
This is a beautiful dress, but the zipper is the worst. It feels like it is very unstable and one pull away from breaking. I ordered two different sizes and have the same complaint with both dresses. Very disappointed, because everything else about the dress is fine.Response from Lulus.com: Hello Jane, thanks for your review! We apologize that this dress didn't meet your expectations in person. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! xo
