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Customer Reviews

4.3
Product Rating: 4.3 of 5 stars
723 Reviews
Fit: True to Size
Runs SmallTrue to SizeRuns Large
  1. Product Rating: 1 of 5 stars

    Way too small

    Very disappointed. It runs very small and crushes your toes
    Response from Lulus.com: Hi Ross! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with these shoes. Customer Service is here for you, so please let us know if there is anything we can do to help (http://www.lulus.com/customer-service.html). Feedback like yours helps us to... Read More
    Ross M.
    Fit: Runs Small Size: 7 Color: Black Black
  2. Product Rating: 1 of 5 stars

    run small/ bad customer service

    Run small. I tried contacting them several times via their online chat during their live hours (couldn't call due to work) to process an exchange and all I kept getting was the same automated message. it was frustrating to say the least. Now I am stuck with boots that do not fit and that I can no longer return. Their customer service left a bad taste, so I don't think I will be buying from Lulus again.
    Response from Lulus.com: Hi Lizeth! Thank you for taking the time to leave a review! We're truly sorry to hear that you were disappointed with this item. Please feel free to contact Customer Service if you are ever unhappy with an item, and we will do our best to help! There are several convenient ways to reach Customer... Read More
    Lizeth N.
    Fit: True to Size Size: 7.5 Color: Black Black
  3. Product Rating: 2 of 5 stars

    Simply Uncomfortable

    I ordered half a size up, per the reviews, but even so they just weren't comfortable, mostly in the toe area. These are incredibly cute, but just didn't work for me.
    Oksana L.
    Fit: True to Size Size: 8 Color: Black Black
  4. Product Rating: 2 of 5 stars

    Runs small

    Loved the look of this boot but runs very narrow in the ankle area, I couldn't even zip them up. Definitely order a size up!
    Heather J.
    Fit: True to Size Size: 7 Color: Black Black
  5. Product Rating: 2 of 5 stars

    Cute, but too small

    Way too small. I suggest ordering a whole size up. They are super cute and look exactly like they do in the picture though.
    Claire T.
    Fit: True to Size Size: 10 Color: Black Black
  6. Product Rating: 2 of 5 stars

    Runs small, and not the best quality

    Even after you break them in, they are very uncomfortable. Quality wise is poor. I know it was a reasonable price, but still kinda disappointed.
    Response from Lulus.com: Hi Maria! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with these shoes. Customer Service is here for you, so please let us know if there is anything we can do to help (http://www.lulus.com/customer-service.html). Feedback like yours helps us to... Read More
    Maria L.
    Fit: Runs Small Size: 9 Color: Black Black
  7. Product Rating: 1 of 5 stars

    Returned

    this are so uncomfortable which it was very disappointed to me because I read in the reviews that they were comfortable, that is why I buy those. The run very small, I usually buy 8.5, I buy 9 because of the comments and still small for me.
    Gabriela B.
    Fit: True to Size Size: 9 Color: Black Black
  8. Product Rating: 1 of 5 stars

    Would not purchase

    The shoes are so cute. Unfortunately, they are so narrow that I lose all feeling in my feet after wearing them for 10 minutes. The shoes are the right length, but are no where near wide enough. I have never needed a shoe in a wide size.
    Response from Lulus.com: Hello Lauren! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with these shoes. Customer Service is here for you, so please let us know if there is anything we can do to help (http://www.lulus.com/customer-service.html). Feedback like yours helps us to... Read More
    Lauren J.
    Fit: Runs Small Size: 8 Color: Black Black
  9. Product Rating: 2 of 5 stars

    Way too small

    I have been looking for a pair of suede boots for forever and these were perfect...except I could barely get my foot in they were SO SMALL. Adorable but size up 1/2-1 size for sure.
    Response from Lulus.com: Hello Joelle! Thank you for taking the time to leave a review! We're sorry to hear about your disappointment with these shoes due to their sizing. Customer Service is here for you, so please let us know if there is anything we can do to help (http://www.lulus.com/customer-service.html). Feedback... Read More
    Joelle C. — 5' 5" tall, 115lbs lbs, waist 25"
    Fit: True to Size Size: 8 Color: Black Black
  10. Product Rating: 2 of 5 stars

    Cute but uncomfortable

    Perfect height and they look really expensive I liked the black zipper, rather than a cheap looking gold/silver one. However, they are so stiff and uncomfortable. They don't seem easy to break in, so I returned them.
    Response from Lulus.com: Hi Ambrosia! Thank you for taking the time to leave a review! We're sorry to hear the shoes didn't work out for you. Customer Service is here for you so let us know if you ever need assistance (http://www.lulus.com/customer-service.html). <3 Feedback like yours helps us to constantly improve and... Read More
    Ambrosia S.
    Fit: True to Size Size: 8.5 Color: Black Black
Viewing 62 of 72 Reviews
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