Product Rating: 1 of 5 stars
Dress was fine. Customer service was horrible.
I ordered this dress for a wedding but it didn't fit properly. I tried it on for less than 5 minutes in my house and immediately put it back into the plastic bag it came in. They refused my return because of "hair and fibers". I would not recommend buying anything from Lulu's unless you know for a fact you will keep it. The decision on the return also took over 10 days. I would have been better off selling the dress for $15 on Facebook.Response from Lulus.com:
Hi, Ainslee! Thank you for taking the time to provide us with your feedback. We're so sorry to hear you were unhappy with your experience. We do see that you were able to connect with our Customer Care team to get this resolved. If there is anything else that we can help with, please feel free to...
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