Unfortunate
Went to try on the dress; it was fully unzipped and untied, and when I pulled it over my head and adjusted it, one of the straps immediately ripped. Cheap and thin straps. Upset with the quality of these straps for how expensive the dress is. Should have known when I read other reviews that this isn't the first time this happened with this dress to others.
Response from Lulus.com:
Hi Rachel, we're sorry to hear that the straps broke! Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, feel free to reach out. We passed your feedback over though, and our teams will be reaching out to help!