Strap broke before the event
I literally just took off the tags to put it in my suitcase and one of the straps broke off. Should be an easy fix to sew back together, but for this to happen the night before my flight sucks. I haven't worn this dress for longer than a couple of minutes to check the fit. It looks very flattering.
Response from Lulus.com:
Hi Kyrstine, we're so sorry that the strap broke! We would love to get further in touch, so please keep an eye out for an email from our team shortly. If you ever have questions or need assistance, please contact our customer service team (lulus.com/customerservice). They're available to help! xo