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Customer Reviews

4.3
Product Rating: 4.3 of 5 stars
1541 Reviews
Fit: True to Size
Runs SmallTrue to SizeRuns Large
  1. Product Rating: 2 of 5 stars

    Too small

    Love these but they were way too small! Had to go out and buy a different shoe!
    Response from Lulus.com: Hi Zoe! Thank you for taking the time to leave a review! We're sorry to hear the shoes didn't work out for you. Customer Service is here for you so let us know if you ever need assistance (http://www.lulus.com/customer-service.html). Feedback like yours helps us to constantly improve and provide the... Read More
    Zoe G. — 5' 3" tall, 125lbs lbs, 34C
    Fit: True to Size Size: 7.5 Color: Black Black
  2. Product Rating: 2 of 5 stars

    Runs wide

    Cute shoes. I really wanted to keep them but they run a little wide and had a gap in back by the ankle.
    Response from Lulus.com: Hi Sharri , thanks for your review! We apologize that the fit of this Heels wasn't quite right for you. Our fit experts (lulus.com/customerservice) are available to provide personalized assistance for all of your sizing needs. We're in the office daily, and would be happy to help! XOXO
    Sharri R. — 5' 5" tall, 120lbs lbs, 32C, waist 24"
    Fit: True to Size Size: 7.5 Color: Black Black
  3. Product Rating: 2 of 5 stars

    Looks Cute, But Low Quality

    The strap looks beautiful but is super flimsy. I doubt these shoes will last even a year.
    Response from Lulus.com: Hi Elizabeth! We're truly sorry to hear that the heels you received didn't meet your expectations. Please feel free to contact Customer Service if you are ever unhappy with an item, and we will do our best to help! You can reach our Customer Service team (lulus.com/customerservice) by phone, email,... Read More
    Elizabeth V.
    Fit: True to Size Size: 7.5 Color: Black Black
  4. Product Rating: 2 of 5 stars

    Extremely uncomfortable

    Extremely uncomfortable. Unfortunately having to return.
    Response from Lulus.com: Hi Angel! We're so sorry to hear that these heels were not as comfortable as expected. Please feel free to contact Customer Service if you are ever unhappy with an item, and we will do our best to help! You can reach our Customer Service team (lulus.com/customerservice) by phone, email, or live chat... Read More
    Angel A. — 5' 6" tall, 127lbs lbs
    Fit: True to Size Size: 6.5 Color: Black Black
  5. Product Rating: 1 of 5 stars

    Not the best

    The look and fit is great however the quality of the velvet to me has a cheap feel to it.
    Delia D.
    Fit: True to Size Size: 8 Color: Black Black
  6. Product Rating: 1 of 5 stars

    Can't Wear

    Unfortunately, while these are cute shoes, they're much higher heels than I expected and the straps are impossible to get around my ankles although the shoe size is correct. Sad I won't be able to use them.
    Response from Lulus.com: Hello Shana, thanks for your review! We're sorry to hear that these heels didn't work out for you. At Lulus we want you to feel comfortable and confident wearing our products. Our team of stylists (lulus.com/customerservice) would be happy to help you find items you love! XOXO
    Shana J.
    Fit: True to Size Size: 6.5 Color: Black Black
  7. Product Rating: 2 of 5 stars

    Cheaply made

    I can see glue globs on the shoes where they were glued together. Cheaply made.
    Kristina S.
    Fit: True to Size Size: 9 Color: Black Black
  8. Product Rating: 2 of 5 stars

    Not that into it

    I thought this would be a cute Winter heel, but it just didn't work out for me. It was very comfortable when I tried it on (for about 10 minutes on carpet); but I didn't like the gold on the inner heel part. It doesn't look as elegant as the picture.
    Response from Lulus.com: Hello Kaylamarie! We're truly sorry that these heels didn't meet your expectations. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance please contact us (lulus.com/customer service) and we will gladly help! Thanks for sharing a review! xo
    Kaylamarie E. — 5' 1" tall, 113lbs lbs, 32C
    Fit: True to Size Size: 6 Color: Black Black
  9. Product Rating: 1 of 5 stars

    Wouldn't recommend.

    The fit of the shoe isn't great. It's not stable. I changed 2 sizes, still wasn't happy with the fit.
    Response from Lulus.com: Hi Yashasvi, thanks for your review! We apologize that the fit of these heels wasn't quite right for you. At Lulus we want you to feel comfortable and confident wearing our products. Our team of stylists (lulus.com/customerservice) would be happy to help you find items you love! xo
    Yashasvi C.
    Fit: True to Size Size: 8.5 Color: Black Black
  10. Product Rating: 2 of 5 stars

    Sizing

    I followed the sizing chart and they said I was a 7, but when I got the size it was way too big. I don't have time to exchange it for a different size, as delays with shipping. However, they looked cute.
    Response from Lulus.com: Hi Olivia, thanks for your review! We apologize that the fit of this pair of heels wasn't quite right for you. Our fit experts (lulus.com/customerservice) are available to provide personalized assistance for all of your sizing needs. We are always happy to help! xo
    Olivia H.
    Fit: True to Size Size: 7 Color: Black Black
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