Disappointed in Lulus
I have ordered from Lulus many times over the last few years and I have always been pleased. Well, I ordered this item and one other for my birthday weekend. Ordered over a month in advance and I never got my order. I reached out to the shipping company (who told me to reach out to the seller) and to Lulus customer service. They responded right away saying there would be an "investigation" with resolution by 11/6. That was 5 days ago and I cannot...
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Response from Lulus.com:
Hello Cassidy. We are truly sorry to hear that you have not received your package! We'd love to check into this to ensure you receive your order and we will be reaching out to you directly shortly! xo