Customer Service

You must be an “active” customer and fulfill a waiting period of 30 days before we can send you your birthday gift. If you added your birthday fewer than 30 days before your birthday, you'll receive your reward 30 days after the date your birthday was added to your profile. If you added your birthday after your birthday passed, you will not receive a reward until your next birthday. 

If you are not an “active” customer, you will not receive a birthday reward. To learn more about how to remain an active customer, refer to the “Who is considered an ‘active’ customer” FAQ.