Product Rating: 1 of 5 stars
Don't ever 'exchange items' and here's why
I'd like to preface that I have purchased four dresses from here over the past few years and have been super satisfied with quality, customer service, and price. I purchased this dress in size medium. When it arrived, I immediately tried it on and was able to fit into it, but decided it was a bit too small, so I hit the 'exchange item' button and ordered a size large for no additional charge, and returned the size medium. 5 days later, I received... Read MoreResponse from Lulus.com:
Hello Kelsey! We absolutely hear your concerns. We passed this over to the proper teams for review, and we're glad to see that you were able to start a return for this dress recently. We apologize if there was any confusion with our return process. If you ever need assistance in the future, please...
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