Stiff Heels
My first thought when trying these on was "I'm going to need to add heel cushions to these shoes". Maybe the heels will soften over time, but I'm nervous about wearing them for long periods. There is a sharp point at the back of the heel that noticeably digs into your foot anytime the heel flexes along the back of the shoe. Ow. But, with some heel cushion inserts, I think they will be fine. They are a great neutral color and I like the shape.
Response from Lulus.com:
Hello Allie, thanks for your review! We apologize that these flats didn't quite meet your expectations in person. Our customer service team (lulus.com/customerservice) is available daily. If you ever have questions or need assistance, please let us know! xo