Product Rating: 5 of 5 stars
Customer Reviews
- Product Rating: 1 of 5 stars
Heel broke off of shoe after only 20 min of wear
The heel of one of the shoes broke off while we were taking pictures for my daughter's prom. She only had them on for 20 minutes. It looks like it wasn't assembled correctly as the nails were not properly seated into the heel. Unfortunately, they will not take them back, and it appears I will not get a refund either. We really loved the shoes stylewise and would have given them 4 stars, but the fact that they broke and my daughter had to hobble... Read More
Response from Lulus.com: Hello Erin, we apologize for any disappointment with these heels! We will share this feedback with the appropriate teams for review and will be in touch. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care... Read More - Product Rating: 4 of 5 stars
Screwed up exchange policy!!!
These shoes are beautiful, I would love to have them, but once again this stupid 21 day exchange policy screwed me up! If I could, I would exchange them for a smaller size. Do NOT order from here unless you are on top of it!!!Response from Lulus.com: Hi Ginny, thank you for sharing your feedback with us! We're so sorry to hear that these heels ran too big for you. We want you to love every Lulus purchase, so if you are ever in need, please get in touch with us (lulus.com/customerservice). We would be happy to find a solution for you! xo - Product Rating: 4 of 5 stars
A little too big
I think these run 1/2 a size too big! Cute shoe though. - Product Rating: 1 of 5 stars
Extremely Painful and Uncomfortable Shoe
I do not recommend these heels at all. I wore them as a bridesmaid for a wedding and had them on about 6 hours and it took an extreme amount of effort not to take them off sooner. I've never worn a more painful and uncomfortable heel before, and they even broke from literally just walking normally. Even after taking them off, my feet on flat and usually comfortable ground were so painful on the heels and balls of my feet and was like walking on... Read MoreResponse from Lulus.com: Hi Kylie! Thanks for your review! We're sorry that these Taylor Champagne Satin Ankle Strap Heels were uncomfortable to wear. Please contact us (lulus.com/customerservice) if you ever have questions or concerns about any of our products, and we'll gladly help! xo


