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Customer Service

Orders & Payments

How do I place an order?

For your convenience, we have express checkout available online. If you prefer to place a phone order or have any questions concerning your order, please call our toll free number 1-866-918-5858.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, JCB, Diners Club International, PayPal, Lulus Gift Cards, and Lulus Online Credit. For international orders, you must have a verified PayPal account to complete your purchase. If you are using a prepaid gift card, you will need to register a billing address with the credit card company before placing an order.

Is it safe to use my credit card on your site?

Yes! Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns about placing your order online, please order by phone at 1-866-918-5858.

Do you allow cashier's checks or money orders?

Unfortunately, we do not accept these forms of payment, but we do accept Visa, MasterCard, Discover, JCB, Diners Club International, PayPal, Lulus Gift Cards, and Lulus Online Credit.

Do you charge sales tax?

We are required to collect a California sales tax of 7.25%. All orders shipped to California addresses will be charged this tax.

How do I check my Order Status?

Once you have submitted your order, a confirmation email will be sent to the email address associated with your account. Orders generally take 1-2 business days for processing and may be subject to payment verification.

To check the current status of your order or to view your order history:

  1. 1. Sign In to your Lulus account.
  2. 2. Hover over My Account at the top of the page. Then select My Orders from the My Account dropdown.
  3. 3. Scroll down to locate the order you're interested in and click on the order number to display the order details.

How do I track my order?

You will be sent an order confirmation email once your order has been received. A second shipping confirmation email will be sent once your order has been mailed, and it will include the tracking number for your package.

Can I modify or cancel my order after it has been placed?

Here at Lulus, we work hard to process your order as quickly as possible. We recommend thoroughly reviewing all information prior to submitting your order.

If your order is in a pending status, we may be able to make modifications, shipping changes. or cancel your order. Please call us immediately at 1-866-918-5858 if you require a change.

Once an order has been processed, we are unable to change the contents of your order. However, shipping changes may still be made via phone at 1-866-918-5858.

Once an order has been shipped, we are unable to change the contents of your package or the method of shipping. Address corrections may still be possible depending on the destination of the package. Additional fees may apply.

Do you accept international credit cards?

At this time we accept Mastercard, Visa, Discover, JCB, and Diners Club International.

How do I get a promo code?

We offer many promotional codes on our Facebook, Instagram and Twitter pages. We also offer a 10% promo code for customers who sign up for our email. Like, follow, and sign up now to be the first to know about our sales and promotions!

What if the item I want is Out of Stock?

See something you like that's sold out? Sign up using the fields on the product page to be notified if an Out of Stock item comes back in; but until then, check out our site for daily updates and new products.

What happens if my order is undeliverable?

When a package is refused or undeliverable, the shipping company will charge Lulus for the return delivery cost. If you choose to refuse or do not coordinate pickup of the items you ordered, you will be responsible for return shipping costs.

If you would like to have your package re-shipped, please contact customer care at 1-866-918-5858 M-F 5am-9pm to coordinate shipping. If you would like to cancel your refused/undeliverable order, you will be responsible for return shipping costs and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order.